The current process does not work effectively what affects service level which is not perceived by customers as consistent with the market standard.
Objective
Adjusting the level of services to market standards or better taking into cosnideration adequate costs.
Methodology used
Overview of current execution times of individual order types, Overview of the Order-to-Deliver process with dedicated time frames, identification of factors affecting waiting times and elimination of bottlenecks.
Approach
Process mapping, lead time analysis, reorganization and streamlining of processes, eliminating main bottlenecks.
Delivery
Process map with time commitment, list of proposed improvements.
